See all reviews of Shopee Xpress.

Vergie Ungay - 2/6/2024 8:18:00

Delivery rider disrespectful I don’t want him to deliver again any parcel for me and my family, he plans to cancel my parcel after requesting for reschedule of delivery for tomorrow to think it’s his first attempt. Never had I ever received such attitude from other delivery riders.

Lyn Halili - 2/5/2024 10:58:59

Subject: Report on Delivery Driver's Failure to Wait for Customer during Parcel Delivery Dear [Customer Service], I hope this email finds you well. I am writing to report a recent incident regarding the delivery of my parcel. I would like to bring this matter to your attention so that appropriate actions can be taken to address the issue and prevent similar incidents from occurring in the future. Order Details: - Order Number: [SPEPH048148289881] [SPEPH047274961201] [SPEPH048823180311] - Delivery Address: [Zone 6 Dila Dila Santa Rita Pampanga] - Scheduled Delivery Date: [February 4 2024] Description of the Incident: On the scheduled delivery date, I was eagerly awaiting the arrival of my parcel. However, I was disappointed and inconvenienced when the delivery driver did not wait for me and left abruptly without delivering the parcel. The following details describe the incident: 1. Failure to Wait: The delivery driver did not wait for me to receive the parcel, even though I was present at the delivery location. Instead, the driver stated that they were in a hurry and had other tasks to attend to, and left without allowing me the opportunity to receive my parcel. 2. Lack of Communication: The delivery driver did not inform me in advance about their limited availability or the need to rush the delivery. As a result, I was caught off guard and unable to make alternative arrangements to ensure a smooth delivery process. Impact and Requested Actions: This incident has caused me inconvenience and frustration as a customer. I believe it is essential to address this issue to ensure a positive customer experience in the future. Therefore, I kindly request the following actions to be taken: 1. Improved Communication: Delivery drivers should be trained to communicate effectively with customers regarding any time constraints or scheduling conflicts that may affect the delivery process. This will allow customers to make necessary arrangements and avoid any misunderstandings or inconveniences. 2. Customer-Centric Approach: Delivery drivers should prioritize customer satisfaction by demonstrating patience and understanding during the delivery process. It is crucial for them to wait for customers to receive their parcels, especially when customers are present at the delivery location. 3. Training and Accountability: It is recommended to provide training to delivery drivers on customer service skills, including effective communication, patience, and professionalism. Additionally, implementing a system to monitor and evaluate the performance of delivery drivers can help ensure accountability and adherence to customer-centric standards. I believe that by addressing these issues and implementing the necessary improvements, you can enhance the overall delivery experience and ensure customer satisfaction. I want to Report these boastful delivery number 09817852363 Thank you for your attention to this matter. I appreciate your understanding and cooperation in resolving this issue promptly. Should you require any further information or clarification, please do not hesitate to contact me. Sincerely, [Lyn Halili] [09936934885]

Vhen Rosales - 2/4/2024 16:06:29

Shitty as ever.

zt3_k2p2d4 - 2/2/2024 7:05:30

Deliver parcel on time. Day 5 already and still no delivery. Agents not able to help because they can’t even contact the hub. ALL THE REPORTS ARE USELESS if no one will read & resolve the problem. DO NOT CHARGE IF YOUR TEAM CAN NOT DO THW SERVICE PROPERLY. Equip your agents/team to get things done & not just read off/copy & paste from a script

Carl - 1/30/2024 15:22:30

Imagine, ordered received na daw pero wala namang dinedeliver. Omg. Nakakaloka talaga. At higit sa lahat, ok lang sana kung one time lang to pero grabe apat na beses na to nangyari. Sakit sa ulo ng spx legazpi.

Aki - 1/30/2024 12:16:12

Rider wont event reply or answer calls

No riders name nkalagay sa app - 1/30/2024 6:44:41

The rider is tamad mag deliver ng order. Once attempt of delivery lng return agad. Ni wala akong na received na tawag at txt. Im at work when he attempt once to delivery my order.

James Gentrone ang rider - 1/29/2024 13:37:00

Please make sure na deliver ang item

Windelyn maglasang - 1/29/2024 12:55:27

Tamad

RINO BENITO - 1/29/2024 11:15:59

Yes