Jane - 1/4/2023 17:07:53
TO SHOPEE XPRESS: I am living in a rural area in Bohol but the road to our place is not hard to travel yet you couldn't deliver my parcel. In fact, our road is accesible to almost every land vehicles, even 12 wheelers. You should call or even text your recepients that you can't deliver our parcel. What the hell are you doing? Letting the recepients wait when will their parcel arrive? Your courier service is disappointing. As if I had a choice on who will carry my parcel. The platform itself decided to choose the "most appropriate" courier that will carry our parcels as soon as possible yet their chosen parcel is too lazy to deliver the parcel to places they're unfamiliar with. I know you only deliver to houses beside the highway and you won't even try to explore rural places. You won't even try to contact the recepient. Should have chosen J&T express if I had the choice, because they are way better than your services. TO SHOPEE: Your policy of deciding the courier of the parcel yourself is not helping. People from uptowns are disappointed. You've got lots of courier services to choose from but only few are kind to deliver to the uptown.
