See all reviews of J&T Express Philippines.

MARITESS AMEROL - 9/2/2025 16:13:00

I DIDNT RECEIVE THE PARCEL , BUT YOUR COURIER SAID SOMEONE RECEIVE THE PARCEL AND I ASKED WHO RECEIVED IT HE CANT SAY WHO RECEIVED THE PARCEL

Arsenia Bueno - 9/2/2025 5:32:24

For Mr. OCW_Gerald R. Endgada of J&T, According to the J&T tracking record, you were supposed to deliver package JT0006072871615 order no. 580162150945031281, but no one actually came to deliver it—also there was no text and no call. How is it possible that this will be returned to the seller when no Gerald Endgada came to bring it to the address written on the package?

jansen brent rufino - 8/31/2025 18:47:20

paano po yan 1 time contact yung delivery rider tas irarason nya po is hindi matawagan ai di po pwedeng ganyan expect mu na darating yung parcel tapos hindi man lang nag tanong sa store kung pwedeng iwan doon haysss . tagal na hinintay ang parcel ang labas back to seller nacontact ko naman yung rider pero sumunod na wala naman nag tawag o nag txt ganun ba ang j&t itogon branch

They send deferent item - 8/30/2025 16:04:39

Nees to talk to your supervisor

Very bad - 8/30/2025 16:02:59

It is Scammed

Jobie samad - 8/29/2025 13:35:54

I can't see main branch JT lebak

Jobie Samad - 8/29/2025 13:34:01

I can't see main branch JT lebak

Cherry - 8/27/2025 16:35:31

Yesterday, August 26, 2025, I received a notification that my parcel was on its way to delivery. I waited until it was time for me to go to work and then called the courier at around 3:10 PM for an update. The courier informed me that he was still in another area and asked if I could send a message to reschedule the delivery for tomorrow, August 27, 2025. Understanding that the weather might make it difficult for him to deliver the parcel, I requested that it be delivered early in the morning. However, today, August 27th, I still have not received my parcel. There was a notification that the item would be delivered today, and I have been waiting until now. I tried contacting the assigned courier for updates, but there has been no answer to my calls or texts. Unfortunately, this seems to be a recurring issue with your service. I also contacted their customer service chat, but I was given some excuses that the parcel is already out for delivery, since yesterday. I am quite disappointed, especially since I took time off from work to wait for the parcel

Roselyn Padernal - 8/25/2025 21:30:12

Despite the correct address being clearly indicated on the parcel (an address that other J&T riders have successfully delivered to before), the assigned rider repeatedly marked the delivery as unsuccessful. I had already informed the rider in advance by sending a text message to leave the parcel with our school guard, where the payment was prepared, yet the rider failed to comply. Furthermore, the “proof of delivery” photo uploaded in your system is not my address, which strongly suggests that the rider never attempted to reach the correct location. This is misleading and causes inconvenience on my end. I respectfully request that J&T: 1. Investigate the rider assigned to this delivery. 2. Ensure the parcel is delivered correctly to my address or to our school guard as instructed. 3. Take action to prevent similar issues in the future.

Estanislao Mejia - 8/21/2025 17:53:08

Arnel Polistico does not really delivering my parcel in my address. He just put "recipient uncontactable" even he does not contact me, or does not attempt to go at my home address. Please investigate this. He always say, "recipient is out of reach". Though, in reality am an always at home waiting for my parcel. Arnel Polistico is not doing his job. His wife is the one delivering the parcels instead. Two of my parcels last month have been returned, because he did not deliver it at home, in my address. He just put a comment that "recipient is out of reach". Arnel Polistico is a liar.