Chrisly A. Arellano - 7/14/2025 16:56:57
To Whom It May Concern, Good day. I am writing to request an urgent investigation regarding a shipment that was supposedly sent through your Dumaguete City, Negros Oriental branch on July 11 at 3:50 PM. I was provided the tracking number 173283637024, along with an official-looking receipt issued at the time of transaction. However, when I tried to track the package using your online system, the result showed “No record found.” I am very concerned that I may have been scammed, and I am hoping for your immediate assistance. Tracking Number: 173283637024 Branch: LBC Dumaguete City, Negros Oriental Date & Time: July 11, 2025 at 3:50 PM Destination: LBC Victorias City, Negros Occidental Amount Paid: ₱2,500 (value of the item I was expecting) Mode of Transaction: drop-off by Honelyn Suplido I have the following evidence: A photo of the official receipt issued at the branch Photos/videos of the LBC staff who handled the transaction The branch name, time, and date of the transaction Screenshots of all conversations with the sender I kindly request the following from your team: Verification of whether this tracking number is valid and registered in your system. Confirmation of whether this receipt came from your Dumaguete branch. Investigation of the staff involved if the transaction was not properly processed. If necessary, I am prepared to escalate this to the PNP or NBI Cybercrime Division, but I trust LBC can look into this matter first and assist in resolving it appropriately. Please let me know what steps I should take next. I hope to hear back from you as soon as possible. Thank you for your immediate attention. Sincerely,
